The 2024 CX Day theme will be “ Good CX delivers better outcomes for customers, employees and organizations.” CXPA, together with leading customer-centric organizations and advocates from around the world, will help bring this theme to life by researching success stories and demonstrable...
CXPA recently released a new publication focused on how CX professionals and data owners in their organizations can collaborate more effectively one another. One of the co-authors of the publication, Jessica Zeroual, CCXP, joined CXPA’s Gabe Smith, CCXP for a CX Day discussion on the inexorable...
Happy CX week! This week is dedicated to celebrating the countless CX professionals, enthusiasts, & evangelists who work tirelessly to improve the lives of others through designing & delivering remarkable experiences. 🍂 This morning I *tried* to deliver a remarkable experience. I...
I had a blast on CX Day participating in podcasts, webinars, a LinkedIn Live, and making cameo appearances across the globe. I also loved seeing the breakfast sandwiches, cakes, t-shirts, balloons, quiz games and other celebrations from every corner of the world. But perhaps most of all, I...
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During its annual CX Day livestream, CXPA announced the winners of its 2023 Collaboration, Impact, and Emerging Leaders Awards. Emerging Leader Award CXPA's Emerging Leader Award recognizes and celebrates those CX professionals who are early in their CX careers and have...
CX Day 2023 will begin as the sun rises around the world on Tuesday, October 3. This will be the eleventh year celebrating the impact customer experience is making for customers, employees, and organization across the globe. This year’s theme is “Good CX delivers better outcomes for customers,...
After careful consideration and evaluation, CXPA is thrilled to introduce the finalists for the 2023 CXPA Awards. We look forward to celebrating their remarkable commitment to enhancing customer experience on CX Day, October 3. We invite you to be a part of this exciting moment by joining our...
CX Day is a wonderful opportunity to maximize value. Like a kaleidoscope, "value" is a word that takes on several gratifying interpretations when you shift the lens. Maximize your CX Day value by preparing well in advance to (1) learn, (2) engage, and (3) honor. 1) Maximize CX Day Value:...
Greetings to our amazing global community of CX enthusiasts! As we gear up for CX Day, we're thrilled to share a special opportunity with you, brought to you by CXPA's very own Content Manager, Gabe Smith, CCXP. We're working on an incredible video that will shine a spotlight on the exceptional...
Emily Vernon, CCXP, is the Executive Editor and a Co-Author of CXPA's upcoming publication focused on building diversity, equity, and inclusiveness into a customer experience ecosystem. The resource, which will be released on CX Day--Tuesday, October 3rd--will provide practical guidance for CX...
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